Refund and Returns Policy

At Caluanie Chemical Ltd, we are committed to providing high-quality products and exceptional customer service. Our refund and returns policy is designed to ensure customer satisfaction.

Return Policy

Eligibility

• Products must be in their original packaging, unopened, and in resalable condition.
• Returns must be initiated within 30 days of delivery.

Process

1. Contact our customer support team via phone, email, or live chat to obtain a Return Merchandise Authorization (RMA) number.
2. Provide the RMA number, order number, and reason for return.
3. Ship the product back to us within 7 days of receiving the RMA number.

Refund Policy

Refund Amount

• Full refund of the product’s purchase price.

Refund Method

• Original payment method.

Refund Timeline

• Within 5-7 business days of receiving the returned product.

Exceptions

• Custom Orders: Non-returnable and non-refundable.
• Hazardous Materials: Special return procedures apply; contact customer support.
• Damaged or Defective Products: Replacement or refund options available.

Shipping and Handling

• Return Shipping: Customer responsibility.
• Original Shipping: Non-refundable.

Cancellation Policy

• Order Cancellation: Contact customer support before shipment.
• Cancellation Fee: None, if cancelled before shipment.

Contact Us

For returns, refunds, or cancellations, please contact our customer support team:

Phone: +1 (555) 123-4567
Email: support@caluaniechemicalsltd.com
Live Chat: [live chat]

Updates and Changes

This Refund and Returns Policy may be updated periodically. Changes will take effect immediately.

Last Updated: [Date]

Need help?

Contact us at {email} for questions related to refunds and returns.